FAQ


GENERAL INFO

What is ODE?
 Short run. Limited Edition. Big Feelings. 
ODE is a unisex collection created in Vancouver, BC offering both an original, printed, up-cycled collection and a pre-loved/vintage collection. 
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You’re selling new stuff, old stuff, printed stuff, vintage stuff, I don’t get it?
We sell two separate collections under the ODE umbrella. Our ODE original collection and our pre-loved/vintage collection. 
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How eco-friendly are you?
We believe in environmental responsibility. This means we make the most sustainable decisions we can. Most of the time, we're printing on secondhand, upcycled items, we use what would otherwise be discarded fabrics, etc. However, sometimes, the most responsible decision we can make means using new, unworn items. We always try to make the most sustainable choice possible.
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GARMENT INFO

How do I care for my ODE original collection printed garments?
Cold water wash, hang dry. Do NOT put printed items in the dryer. 
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Do you offer bulk/discounted rates?
Yes. If you are in need of a large volume of clothes, we are happy to help. We offer personal shopping services as well in Vancouver, BC. Please contact info@odeapparel.com for more information, product photos and price list. 
Are your pre-loved items in the original pre-loved collection in new or like new condition? 
We try to pick items that are in the best aesthetic shape possible. However, some of the items will have idiosyncrasies, wear and uniqueness that are all part of the garment. We try to make this as clear as possible in our product postings.
 

RETURNS/SHIPPING

What is your return policy?
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FOR ODE 001
Exchanges can be processed up to 7 days after items are delivered. After this time, we do not offer refunds, but do offer a store credit that never expires. 
Items must be returned in original condition, unworn with tags. Return shipping costs will not be covered by ODE apparel and will be paid by the customer. 
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FOR VINTAGE COLLECTION
All vintage clothes are final sale
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How long does shipping take?
Once an order is received, it is shipped the following business day. Items are shipped from Vancouver, BC, Canada. Shipping estimates are the following:
CANADA: 5-7 business days US: 7-10 business days INTL: Please contact us
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Do you provide tracking numbers?
Yes. 
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Do you offer (free) local pick up in Vancouver, BC?
Yes. We offer local pickup in METRO VANCOUVER only. Select the 'local pickup' option at checkout and contact info@odeapparel.com to arrange time and date.